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Dispatcher – Communications Centre
About the role
Be the first voice in an emergency. Help people. Save lives and protect communities. • Starting salary: $60,512.12, increasing to $72,614.54 upon training completion and assessment, usually 12 months. • Location: Auckland - Otahuhu • Full training, mentoring • Closing date for applications Thursday 12 June • Start date: Induction on Friday, 29 August 2025 • Must be able to spend 4 w...
Job Requirements
We’re looking for calm, professional, quick-thinking communicators ready to thrive in a high-pressure, high-reward environment. You will be team-oriented, work constructively and cooperatively with others. You’ll have a strong customer focus, a resilient and positive mindset, and a proactive, ‘can-do’ attitude. Ideally, you’ll bring experience in a communications centre or similar customer serv...
Dispatcher – Communications Centre
About the role
• Emergency Call Handling: Receive and process emergency and non-emergency calls using the Computer Aided Dispatch system. Accurately gather and relay critical information while communicating effectively with a wide range of callers. • Dispatch Coordination: Prioritise events, allocate appropriate resources, and communicate with field units and allied agencies to coordinate effective responses...
Job Requirements
• Strong interpersonal and communication skills, with the ability to build rapport quickly and provide excellent service. • Good geographic knowledge of New Zealand. • Excellent attention to detail accompanied with a high level of accuracy and the ability to perform multiple tasks under pressure. • Analytical thinker with sound problem-solving skills and the ability to make clear, informed d...
Customer service officer
About the role
As a Customer Service Officer, you'll be an essential part of our dynamic frontline team in Napier. At IR, our mission goes beyond tax collection - we fund and deliver programs that support and care for New Zealanders. What's more, a career with us isn't just about crunching numbers as you'll be using your customer-focused approach to enhance the overall experience for our clients. In this r...
Job Requirements
We're looking for enthusiastic individuals who: communicate clearly and effectively solve problems efficiently show empathy and understanding adapt to different situations work well in a team are comfortable with digital tools pay attention to detail have prior call centre or customer service experience. CV and cover letter needed.
Bookings Consultant
About the role
Efficiently managing and fulfilling client shift requests. Building strong relationships with a dedicated group of clients, including those requiring long-term 24/7 care for acute or chronic illnesses and mental health disorders, which necessitate a high level of experienced oversight. Maintaining and updating client and candidate records using our tracking systems. Much of this is highly confi...
Job Requirements
At least 2 years of experience in a similar role. Experience in dealing with ACC-funded clients and NASC-funded clients. Preferably a tertiary qualification. Strong verbal and written communication skills in English. Ability to work in a fast-paced environment while maintaining attention to detail. Computer literacy (Word, Outlook, and industry-related systems – training provided). A collaborat...