Case Manager - Whangarei & Te Kamo

Case Managers play a vital frontline role in MSD’s service delivery. You’ll work in a fast paced, appointment based environment where you support clients through significant life challenges such as job loss, financial hardship, or crisis. Key responsibilities include

Meeting with clients in person and over the phone to assess eligibility and grant financial assistance, including benefits, subsidies, and hardship support.

Managing a personal caseload following up with clients, recording accurate case notes, and ensuring support is aligned with policy and entitlement.

Supporting clients to progress toward employment, training, or independence by identifying barriers and connecting them to relevant services and opportunities.

Using multiple systems and digital tools to process applications, update client records, and track case progress.

Navigating emotionally charged or complex client situations with professionalism and empathy.

Working within strict processes, timeframes, and legislative requirements, with a strong focus on accuracy and compliance.

Experience in employment services, recruitment, or the social sector is advantageous but not essential. On the job training will be provided. Strong people skills empathetic, respectful, and non judgemental. Excellent verbal and written communication. Reliable, punctual, and self managing. Resilient and calm under pressure. High attention to detail with a commitment to accuracy and fairness. Comfortable with structure, routine, and policy based decision making. Understands and upholds probity, integrity, and public service professionalism.

Be part of a whanau that celebrates the diversity each individual brings. We demonstrate manaaki caring for the wellbeing and success of others and foster a supportive, inclusive environment where everyone can thrive. We act with integrity, work together to uplift communities, and honour our role as a Treaty partner by strengthening relationships with Maori, Hapu, Iwi, and community groups