Case Manager

We are seeking expressions of interest for Full Time Case Managers located in the Nelson region. Case Managers play a vital frontline role in MSD’s service delivery. You’ll work in a fast-paced, appointment-based environment where you support clients through significant life challenges such as job loss, financial hardship, or crisis. Key responsibilities include: • Meeting with clients in person and over the phone to assess eligibility and grant financial assistance, including benefits, subsidies, and hardship support. • Managing a personal caseload — following up with clients, recording accurate case notes, and ensuring support is aligned with policy and entitlement. • Supporting clients to progress toward employment, training, or independence — by identifying barriers and connecting them to relevant services and opportunities. • Using multiple systems and digital tools to process applications, update client records, and track case progress. • Navigating emotionally charged or complex client situations with professionalism and empathy. • Working within strict processes, timeframes, and legislative requirements, with a strong focus on accuracy and compliance. Be part of a whanau that celebrates the diversity each individual brings. We demonstrate manaaki — caring for the wellbeing and success of others — and foster a supportive, inclusive environment where everyone can thrive. We act with integrity, work together to uplift communities, and honour our role as a Treaty partner by strengthening relationships with Maori, Hapu, Iwi, and community groups. 12 week training programme - Full training is provided. Candidates must be able to pass MOJ checks.

Experience in employment services, recruitment, or the social sector is advantageous but not essential. - On-the-job training will be provided. 12 week training programme - Strong people skills — empathetic, respectful, and non-judgemental. - Excellent verbal and written communication. - Reliable, punctual, and self-managing. - Resilient and calm under pressure. - High attention to detail with a commitment to accuracy and fairness. - Comfortable with structure, routine, and policy-based decision-making. - Understands and upholds probity, integrity, and public service professionalism. Application process-upload your current CV and complete the online application form. You do not need to submit a cover letter. Instead, you’ll be asked to respond to two short questions as part of the application form (each with a 2000-character limit) Why do you believe you’re the right person for this Case Manager role? What skills and experiences will help you succeed? Manaakitanga is about showing care, respect, and generosity. How might you demonstrate this in your work as a Case Manager?