***Superstar Retail Supervisor Wanted!***

Are you the Superstar we are looking for to take care of a small team? Then read on for more info if this is you!

Skills and Experience Required: • Minimum 1 to 2 years’ experience in a retail supervisory or senior retail assistant role OR a tertiary qualification in any discipline • Strong customer service, communication and negotiation skills. • Demonstrated ability to lead and support a small team. • Experience with or interest in cultural or tourism-related retail is highly desirable. • Proficiency in POS systems and basic computer skills. • Attention to detail in visual merchandising and store setup. • Ability to work flexible hours including weekends and holidays. • Ability to build rapport with employees and vendors

Preferred Qualifications: • Certificate or Diploma in Retail, Business, or Tourism (Level 4+) OR a tertiary qualification in any discipline • Familiarity with Te Ao Maori, tikanga, or cultural protocols (an advantage). • First Aid certificate (preferred but not essential).

Key Responsibilities: • Supervise and support the retail team in day-to-day store operations. • Ensure high standards of customer service and product knowledge, especially with cultural items. • Manage rosters, staff duties, and performance on the shop floor. • Maintain clean, well-presented product displays with cultural significance in mind. • Monitor inventory, process orders, and liaise with suppliers. • Resolve customer concerns professionally and promptly. • Ensure compliance with Occupational Health & Safety and employment obligations. • Train new staff on customer service, product knowledge, and store procedures. • Operate POS and EFTPOS systems and handle daily reconciliation.