Kitchenhand

Prepare Orders: Prepare and cook HELL products to brand quality and quantity standards. Prepare and serve cold drinks, desserts etc. Package food products accordingly for eat-ins, takeaway or delivery. Distribute food products to servers and drivers. Follow food preparation guidelines. Serve customers promptly, politely and informatively. Receive phone calls ensuring all calls are answered within 3 rings. Seize opportunities to upsell and encouraging ordering. Accept payment from customers and provide change as necessary. Relay food orders and any customer allergen concerns accurately to pizza makers. Inform customers of any unavoidable changes to their orders and compensate appropriately. Deal with customer complaints according to HELL procedures. Record all complaints in Complaints Book. Manage customer service to a high level of customer satisfaction. Maintain the highest standards

Key Competencies: Ability to carry out duties assigned by manager and work under limited supervision. Strong customer service focus. Initiative, flexibility and the ability to multi-task. Accuracy and attention to detail. Numeracy skills. Excellent communication skills, both written and oral. Communication skills to communicate with other team members. Qualification is desirable not mandatory. Relevant experience is desirable not mandatory, however on the job training can be provided to the candidates with the right attitude to work. Attention to detail to ensure that no step is missed in cooking food. Early mornings, late evenings, weekends, and holidays may be required.