Information Co-ordinator and Claims Specialist

The Ministry of Social Development is a people-centred organisation. We’re in communities across the motu, working with partners to help New Zealanders be safe, strong and independent. We’re looking for a motivated and detail-focused individual to join our Historic Claims team as an Information Coordination & Claims Specialist.

This unique role spans two key functions: assessing individual claims and coordinating personal information requests. You’ll switch between these functions based on team priorities and workload.

What You’ll Do – Your day-to-day work will vary, but includes tasks such as:

Claim Assessment Duties • Review and analyse claimant information using the Historic Claims assessment framework. • Assess individual claims related to abuse in State care, and prepare well-reasoned recommendations to support decision making. • Work collaboratively within a supportive team to ensure fair and empathetic outcomes for claimants. • Accurately document findings and recommendations to ensure consistency and quality in the assessment process.

Information Coordination Duties • Process daily requests from claimants seeking their personal information. • Read, review, and prepare up to 300 pages of documents per day for release, ensuring they comply with relevant legislation (e.g., Privacy Act). • Provide claimants with timely, clear, and meaningful information about their time in State care. • Help facilitate healing and resolution by giving claimants access to crucial details from their past.

As a Te Tiriti o Waitangi partner we are committed to supporting and enabling Maori, whanau, hapu, Iwi and communities to realise their own potential and aspirations. Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.

If this sounds like the perfect opportunity for you, please contact us now!

• Strong knowledge of the Privacy Act • High attention to detail and the ability to prioritise tasks effectively under pressure. • Experience delivering client-focused administrative support and corporate advice. • Outstanding written and verbal communication skills, with a strong sense of empathy and emotional intelligence. • Ability to quickly absorb and interpret large volumes of information. • A commitment to upholding the Treaty of Waitangi and contributing to a culturally responsive service. • A relevant tertiary qualification or equivalent experience is an advantage. • Ability to work in a fast pace and complex environment. • Strong attention to detail • Collaborative and supportive team player • Required to have a CV and Cover letter highlighting their interest and experience relevant to the role. • Must be able to pass Standard Employment checks and police check.