Pae Whakapaa

Do you have experience providing customer service through multiple channels e.g. phone, email, in person, or online

Have you worked in a high paced environment where you were required to manage changing priorities and large workloads

Do you have experience using a digital workflow system or case management system to process work

Do you have strong administrative skills, including data entry and document handling with high attention to detail

Are you familiar with, or do you have a willingness to learn about, the Maaori Land Court Rules 2011 and Te Ture Whenua Maaori Act 1993

As Pae Whakapaa, you will respond to enquiries relating to the registration of applications through all channels including online, email, telephone, mail, and counter.

As a member of the Te Waharoa team, you will ensure applications received are submitted in accordance with the Maaori Land Court Rules 2011 and Te Ture Whenua Maaori Act 1993.

You will be responsible for the accurate entry and registration of all application information into our technology platform Paataka Whenua, ensuring our landowners are consistently receiving a high level of service, regardless of the channel they contact us through.

You will be supported to grow your understanding of our processes, relevant legislation, regulations, and acts. Your ability to build relationships will have a positive impact on the aspirations of Maaori landowners for their whenua and their future generations.

The salary range is between 59,729 and 80,794 per annum. Your starting rate will be based on your skills and experience.

In addition, there is a Reo Maaori allowance (from 1,000 up to 3,200)

To be successful in the role you'll need:

Up to date CV. Pass Criminal Conviction check. A good general knowledge of, and respect for, tikanga Maaori and a commitment to further develop your knowledge of Te Reo Maaori. A genuine interest in people and experience in providing great customer service. Great organisational skills and a high level of integrity and confidentiality. Strong demonstrable research skills with excellent written and verbal communications. Operational experience in a medium or large organisation with experience using a digital workflow system to process work. Experience working in a high-paced environment where you are required to respond to changing needs and priorities to manage large workloads. Excellent administrative skills with good attention to detail to produce quality work. Experience in working with other agencies, service providers and key stakeholders.