General Manager

Have you ever wanted a career with purpose?

Every day, in every way, we bring real heart to work. It’s what drives us to deliver our refreshingly different commitment to supporting the people who make a real difference in enriching the lives of our society’s most vulnerable. In New Zealand, we are making a difference through our 40 care homes and 35 retirement villages. You’ll be part of an inclusive culture where you can make a difference while growing your career. It’s a big call. But imagine the impact you could make.

About the role: Reporting to the Operations Manager for the Central region, this is a fantastic opportunity to lead the day-to-day operational management of the Care Home. Located at the edge of Stokes Valley, this Care Home enjoys beautiful views of the surrounding bush-clad hills. The Care Home has 87 beds and offers rest home, hospital and dementia care. Facilities include lovely gardens which offer plenty of space for residents and their families.

Where You’ll Make an Impact: • Oversee and actively promote positive customer experience by delivering quality care and the management of risk within the Care Home. • Ensure every resident has an excellent experience in the Care Home. • Utilise your previous aged care background to enrich the residents’ lives with personalised care. • Recruit, retain, and lead your team while facilitating the development of their careers. • Taking ownership of the business - meet occupancy targets, identify and deliver revenue opportunities, and manage your budget. • Ensure that the care home meets all legislative and organisational Health & Safety requirements.

This is a full-time permanent position, 40 hours per week, Monday to Friday with a regional shared on call Manager roster.

This role will appeal someone who loves walking the floor, engaging with, and providing support to your team, residents and their families, while delivering on a broad range of performance objectives. You’ll be accountable for achieving occupancy targets and demonstrate sound financial management.

About You

You have a passion for people, a collaborative, engaging, and empathetic communication style and a strong understanding of commercial drivers to enable you to work alongside the wider business, residents, and their families. This role is diverse and demanding, and you will be required to develop and implement strategies to integrate care in the care home.

• A relevant tertiary qualification in business administration. • Strong commercial acumen with proven experience as a business manager in a large, fast paced and complex environment, preferably with an aged care or health background. • Experience leading and coaching large teams, driving engagement and optimising work processes. • Financial analysis and budget management experience. • Experience and strong evidence of developing a culture of trust, performance, and transparency focused on the customer. • Proven experience leading transformational change where teams are engaged, resulting in commercial and customer improvements. • Strategic mindset with experience working with stakeholders, which includes liaising with Te Whatu Ora, Allied Health teams, local community, residents and families. • Resilience, adaptability and ability to manage ambiguity. • Empathy with a caring attitude to residents, employees, and visitors. • Experience with audit management and leading continuous quality improvements.

Extra Reasons to Belong • Fully subsidised Southern Cross health insurance to our eligible permanent NZ employees and a discount on insurance cover for eligible family members. • Wellbeing discounts and advice, EAP counselling services, study support, and cultural leave. • Paid parental leave - in addition to standard parental leave, We offer 12 weeks of paid leave for primary carers and 2 weeks for secondary carers. • Professional Development – in-house and external training and development. • Industry-competitive remuneration and benefits, and internal reward and recognition programmes. • No matter who you are or where you come from, we encourage you to Be Yourself • An accredited employer with Immigration NZ that values its diverse employees.