Dispatcher – Communications Centre

• Emergency Call Handling: Receive and process emergency and non-emergency calls using the Computer Aided Dispatch system. Accurately gather and relay critical information while communicating effectively with a wide range of callers. • Dispatch Coordination: Prioritise events, allocate appropriate resources, and communicate with field units and allied agencies to coordinate effective responses. • Operational Support: Ensure the smooth running of the 24/7 Communications Centre by maintaining situational awareness, updating systems, and supporting efficient shift handovers. Dispatchers work a structured roster cycle of four shifts on (two days, two nights), four shifts off. • Service Quality & Reporting: Support service level agreements and quality standards through accurate data entry, performance monitoring, and contributing to reports and continuous improvement initiatives. • Team & Culture Contribution: Foster a positive team environment, mentor new staff, and actively support the implementation of change and innovation across the Centre.

You’ll be part of a united, purpose-driven team of over 14,000 people committed to protecting lives, property, and the environment. No matter your role, you’ll contribute to something bigger—supporting frontline crews and serving communities across Aotearoa. Our culture is grounded in teamwork, respect, and a shared sense of responsibility—he waka eke noa everybody in one canoe with no exception. We offer meaningful work, a strong sense of purpose, and benefits that support your wellbeing and work-life balance. Join us and be part of a trusted organisation at the heart of every community.

• Strong interpersonal and communication skills, with the ability to build rapport quickly and provide excellent service. • Good geographic knowledge of New Zealand. • Excellent attention to detail accompanied with a high level of accuracy and the ability to perform multiple tasks under pressure. • Analytical thinker with sound problem-solving skills and the ability to make clear, informed decisions under pressure. • A collaborative team player who works well with others to achieve results. • High level of computer literacy, particularly in Microsoft Word, Excel, and database systems. • High level of computer literacy with a typing speed of at least 45 words per minute. • Desirable: Experience in a call centre, customer service, or emergency communications environment.

We're looking for someone who is team-oriented and works constructively and cooperatively with others. You’ll have a strong customer focus, a resilient and positive mindset, and a proactive, ‘can-do’ attitude. Ideally, you’ll bring experience in a communications centre or similar customer service environment, along with the ability to respond professionally and effectively in a fast-paced setting. Experience with shift work is also desirable, as flexibility and reliability are key to succeeding in this role.