Dispatcher – Communications Centre

Be the first voice in an emergency. Help people. Save lives and protect communities.

• Starting salary: $60,512.12, increasing to $72,614.54 upon training completion and assessment, usually 12 months. • Location: Auckland - Otahuhu • Full training, mentoring • Closing date for applications Thursday 12 June • Start date: Induction on Friday, 29 August 2025 • Must be able to spend 4 weeks away from Auckland for the initial training (all paid) • An eight-day roster - two 12-hour day shifts, then two 12-hour night shifts, followed by four days off.

Make a real difference As a Dispatcher, you’ll be part of a united, purpose-driven team of over 14,000 people committed to protecting lives, property, and the environment. No matter your role, you’ll contribute to something bigger—supporting frontline crews and serving communities across Aotearoa.

We’re looking for calm, professional, quick-thinking communicators ready to thrive in a high-pressure, high-reward environment. You will be team-oriented, work constructively and cooperatively with others. You’ll have a strong customer focus, a resilient and positive mindset, and a proactive, ‘can-do’ attitude. Ideally, you’ll bring experience in a communications centre or similar customer service environment. This role will require working shifts, so - flexibility and reliability are key to succeeding in this role.

What you'll do • Receive and respond to emergency and non-emergency calls • Dispatch appropriate emergency responses • Work closely with emergency services and government agencies • Operate in a tight-knit team on an 8-day roster

What we offer • Four weeks of comprehensive training (1 week in Rotorua, 3 in Auckland or Christchurch) • Structured mentoring and NZQA-recognised qualifications • Career progression opportunities and overtime after initial training • A collaborative, mission-driven team culture • Increase in salary to recognise and reflect the training given (usually after 12 months). • Collaborative, caring and supportive environment.

What you’ll bring • Excellent verbal communication and listening skills • Ability to stay calm and think clearly under pressure • Strong attention to detail and multitasking ability • Accurate touch typing (minimum 45 wpm) • High computer literacy and solid NZ geographic knowledge • Willingness to work rotating shifts including nights, weekends, and holidays • Previous experience in a customer service, emergency, or multitasking role is an advantage • Must be able to provide details to us of people we can contact for two references • Full MOJ and Police check (this will be conducted by Fire and Emergency.

Why Work for us? Our culture is grounded in teamwork, respect, and a shared sense of responsibility—he waka eke noa - everybody in one canoe with no exception. We offer meaningful work, a strong sense of purpose, and benefits that support your wellbeing and work-life balance. Join us and be part of a trusted organisation at the heart of every community, where our values guide everything, we do:

• Kia Tika – We Do the Right Thing • Manaakitanga – We Serve and Support • Whanaungatanga – We Are Better Together • Auahatanga – We Strive to Improve

How to apply

If you want to be part of a fast paced, collaborative and supportive team, where working together will be mission critical, and you’re ready to step into a life-changing role with purpose, apply now following the instructions below. In your cover letter, please tell us why you’re interested in this role, why you want to work and how you meet the criteria.

Note: You must be legally entitled to work in New Zealand.