Customer Support

Grinding Gear Games is looking for enthusiastic and dedicated Customer Support Representatives to join our team on a full-time basis. As the first point of contact for our customers, you'll be at the heart of our service operation, handling a wide range of customer enquiries and ensuring each interaction is a positive one. Every day is different, so we're seeking individuals with adaptable personalities, excellent communication skills, and a strong sense of team spirit.

Key Responsibilities:

- Moderating in-game chat and community forums to ensure a safe and positive environment - Assisting customers via email, private message, and live chat - Troubleshooting issues and escalating them when necessary - Providing clear, accurate, and friendly information or guidance to users - Collaborating with other team members to ensure seamless support coverage - Staying up to date with product knowledge and support procedures

What We’re Looking For: - A friendly, professional approach to customer service - The ability to adapt to a wide variety of customer needs - Willingness to both support others and accept support when things get busy - A calm and positive attitude under pressure - Strong problem-solving and communication skills

If you’re ready to be part of a team that values flexibility, collaboration, and great service, we’d love to hear from you. Apply now – send your updated CV and cover letter to Jennifer.rush006@msd.govt.nz with the job ID as your reference

- Have excellent English communication skills (spoken and written) - Be hardworking with strong organisational capabilities, multi-tasking and prioritising workflow effectively - Have excellent computer and technical skills - Be seeking long-term employment - Have experience with online games - Pass pre-employment Ministry of Justice background check - Have access to reliable transport (desired)