Dispatcher - Communications Centre

• Emergency Call Handling: Receive and process emergency and non-emergency calls using the Computer Aided Dispatch system. Accurately gather and relay critical information while communicating effectively with a wide range of callers. • Dispatch Coordination: Prioritise events, allocate appropriate resources, and communicate with field units and allied agencies to coordinate effective responses. • Operational Support: Ensure the smooth running of the 24/7 Communications Centre by maintaining situational awareness, updating systems, and supporting efficient shift handovers. Dispatchers work a structured roster cycle of four shifts on (two days, two nights), four shifts off. • Service Quality & Reporting: Support service level agreements and quality standards through accurate data entry, performance monitoring, and contributing to reports and continuous improvement initiatives. • Team & Culture Contribution: Foster a positive team environment, mentor new staff, and actively support the implementation of change and innovation across the Centre. We're looking for someone who is team-oriented and works constructively and cooperatively with others. You’ll have a strong customer focus, a resilient and positive mindset, and a proactive, ‘can-do’ attitude. Ideally, you’ll bring experience in a communications centre or similar customer service environment, along with the ability to respond professionally and effectively in a fast-paced setting. Experience with shift work is also desirable, as flexibility and reliability are key to succeeding in this role.

• Strong interpersonal and communication skills, with the ability to build rapport quickly and provide excellent service. • Good geographic knowledge of New Zealand • Strong interpersonal and communication skills, with the ability to build rapport quickly and provide excellent service. • Good geographic knowledge of New Zealand. • Excellent attention to detail accompanied with a high level of accuracy and the ability to perform multiple tasks under pressure. • Analytical thinker with sound problem-solving skills and the ability to make clear, informed decisions under pressure. • A collaborative team player who works well with others to achieve results. • High level of computer literacy, particularly in Microsoft Word, Excel, and database systems. • High level of computer literacy with a typing speed of at least 45 words per minute. • Desirable: Experience in a call centre, customer service, or emergency communications environment.