Night shift support worker

The purpose of the Night Shift role at James Liston Hostel is to oversee the safety, security, and welfare of staff, residents, and the building during the night outside office hours, ensuring operations run smoothly and following the service model and guidelines.

Night shift workers do not carry a caseload themselves but are responsible for being aware of the individual needs of residents and their support plans, safety and risk management plans, and upholding relationships that are consistent with services provided throughout the day.

We value team development and our people's career growth. we will mentor you on your unique journey to do meaningful work in a supportive environment. This role is a great starting point where you can learn on the job and work towards a longer term career at Auckland City Mission.

Duties

Support the smooth operation of James Liston Hostel during the night shift, including ensuring effective levels of productivity, upholding systems and processes, service delivery for clients, quality control, and safety. Support effective information flow by ensuring robust handovers and by looking for and sharing thoughts around opportunities to enhance business processes and safety systems. Communicate and reinforce operating practices and underpinning Taiki principles in all interactions with residents and other staff. Advocate and educate as appropriate to reduce the barriers experienced by people who have experienced long term homelessness and housing instability.

Experience working in the sector with a focus on client engagement in the fields of homelessness, mental health/addiction, and residential care. Understanding and experiencing the unique demands of shift work, particularly establishing routines around the night shift,. Ability to de-escalate situations that could potentially become incidents, intervene at the earliest opportunity, and manage own emotional regulation. Ability to build rapport, build and maintain relationships, and develop interpersonal skills. Ability to solve problems and be resourceful.