Front Of House Supervisor

We are seeking a friendly, organised, and proactive Front of House Supervisor to be the first point of contact for members and guests at our vibrant sports club. You will provide exceptional customer service, manage reception duties, and support the day-to-day operations of the club’s front desk and communal areas

Key Responsibilities: • Greet and welcome members and visitors in a professional and courteous manner • Handle check-ins, bookings, and general enquiries in person, by phone, and by email • Process payments for memberships, classes, and retail items • Maintain a clean, tidy, and welcoming club • Monitor access to the club facilities and ensure guest sign-in procedures are followed • Assist with event setup, club communications, and notice board updates • Support health and safety practices, including regular cleaning and sanitisation • Provide basic information about club services, programs, and facilities • Handle member feedback or complaints, escalating issues to the appropriate manager when needed • Collaborate with other departments to ensure a smooth and enjoyable member experience

-Customer service or front-of-house experience, ideally in leisure, hospitality, or sports

-Confident using booking systems, POS, and Microsoft Office

-Strong communicator who stays calm and solution-focused under pressure

-Able to manage multiple tasks and shift between roles as needed

-Confident in de-escalating situations with people of all ages

-Proactive team player with attention to detail

-Eager to help customers and colleagues

-Able to pass Drug Test. Criminal Convictions Case by Case

- Full Class 1 Drivers Licence- Reliable transport

-Bar Manager’s Licence required