Guest Services Agent

Swiss-Belresort Coronet Peak and Villas is a 54-room resort with Luxurious 6 Villas. Located just seven minutes’ drive from lively downtown Queenstown, this is the perfect location to relax, escape it all and immerse yourself in the almost surreal natural surrounds of this amazingly beautiful winter and summer playground. An exciting opportunity now exists for a hard-working, dedicated, and experienced individual to join our team as a Guest Service Agent on reception and within our strike bowl area. We are looking for a highly motivated, team player with strong organizational and time management skills. You must be flexible to cover strike bowl shifts too. Your job tasks and responsibilities will include the following: • Project courtesy, hospitality, and professional behaviour across your department always with guests and fellow colleagues. • Welcome guests upon arrival with a smile and professionalism. • Register arrivals according to established standards and procedures including the adherence to all credit and accounting procedures. • Manage guestroom inventory by communicating regularly with Housekeeping to ensure rooms are available for efficient check -ins. • File and manage registration cards for guests according to established standards and procedures. • Create, modify, and cancel guestroom reservations for walk -ins when required. • Be the first line of response to handle guest queries and resolve issues in a timely and professional manner. • Monitor guest feedback and make recommendations for improvements to meet guest needs. . Be available to address issues and make corrections regarding charge disputes and discrepancies when required. • Check-out guests efficiently and courteously according to established standards and procedures including the adherence to all credit and accounting procedures. • Post manual charges, advance deposits, no show charges and other charges as required following established procedures. • Balance all folios to "0" before guests depart. • Carefully manage the cash float according to established standards and procedures

Front Office experience in a hotel environment (preferred) or past experience working in 5 star properties (preferred). Fluent English both verbal and written, outstanding customer service skills, attention to detail,good computer skills,punctual and flexible to work around 7 day roster including weekends. Korean and/or Mandarin speaker would be advantageous.