FOH / Barista / Content Creator

Key Duties and Responsibilities: Deliver outstanding customer service, warmly welcoming every customer and enhancing the customer experience. Prepare and serve specialty coffee to consistently high standards, with attention to detail and presentation. Set up and close down the retail and coffee service areas each day. Liaise closely with the baking team to ensure smooth daily operations. Maintain high standards of cleanliness, hygiene, and workplace safety. Assist in creating marketing assets and publish digital content for social media, including photography, design, and digital illustration. Monitor and manage stock levels for FOH supplies, including coffee beans, milk, and packaging. Troubleshoot basic equipment maintenance and report any repairs needed. Support the baking team with BOH tasks if / when required ( training provided). Contribute to customer engagement initiatives, including in-store promotions and events.

Skills, Experience & Qualification Requirements: Minimum 2 years' barista experience in a high-quality, fast-paced hospitality environment. Proven ability to create specialty coffees, with experience in latte art preferred. Strong customer service focus, with excellent communication and interpersonal skills. Demonstrated skills in content creation, including photography, videography and digital design. Ability to work independently and as part of a small, close-knit team. Organised, action-oriented, and capable of managing FOH operations proactively. Good English communication skills (spoken and written) to interact with customers, colleagues, and follow food safety procedures. Legal ability to work in New Zealand (NZ citizen, resident, or visa holder).