Customer Service Administrator

Company repairs and installs home appliances. We also hold parts in our warehouse for technicians around New Zealand to use. In the role of Customer Service Administrator, you will be a vital part of our team, providing comprehensive administrative and customer service support. This position demands an individual who is adept at multi-tasking, has excellent communication skills, and can maintain a high level of organisation in a fast-paced environment. This office is located in Henderson, close to shops and other retail outlets. Key Responsibilities • Phone Handling: Answering incoming calls with professionalism and managing caller queries effectively. • Scheduling: Coordinating various schedules and managing our whiteboard for clear, effective team communication. • Data Input: Accurately entering data into our SimPro software for tracking and management purposes. • Quoting: Creating and providing detailed quotes for services, parts, and products. • Email Correspondence: Managing various email accounts including but not limited to new job notifications, service installation queries, follow-ups, and order placements for parts and products. • Order Processing: Overseeing the processes for parts and product ordering and managing parts returns. • Invoicing: Responsible for both general and portal invoicing, ensuring accuracy and timely • Administrative Coordination: Overseeing the procurement of office supplies and maintaining an efficient inventory system, including the management of stock parts. • Customer Follow-Ups: Proactively following up on quotes, waiting parts, and customer inquiries. • SimPro Management: Regularly reviewing and updating entries in SimPro, along with participating in update meetings. • Product Receiving: Responsible for receiving, inspecting, and signing for products upon delivery. • Database Maintenance: Keeping the service database current and comprehensive. • Debt Collection: Assisting in debt collection efforts to ensure timely payments.

• Relevant Experience: Previous experience in customer service, administration, or a similar role. • Communication Skills: Exceptional ability in both verbal and written communication, paired with strong interpersonal skills. • Task Management: Skilled at handling multiple tasks simultaneously while maintaining meticulous attention to detail. • Autonomy and Teamwork: Capable of working effectively both independently with little supervision and collaboratively as part of a team. • Technical Proficiency: Strong command of Microsoft Office Suite and general computer usage. • NZ Citizen or Resident Probably a junior person, such as someone who may have 1-5 year's experience doing admin, preferably taking calls for bookings and able to deal with customers. They need to have reasonable computer skills and good at learning. Main thing is a good attitude! Someone who is caring and helpful.