Receptionist

Determinates a guest's reservation status and identifies how long the guest will stay, and from where/how they booked. Helps guests complete registration form and then assigns rooms, accommodating special requests whenever possible. Verifies the guest's method of payment and follows established credit-checking procedures. Places guest and room information in Abode. Works closely with the housekeeping department and coordinates requests for maintenance and repair work or informs the manager if not urgent. Helps maintains 4 star level of cleanliness of rooms and common areas at all times. Must be sales-minded. booking activities, buses and finding work. Performs daily cash-up on morning shifts Deals with complaints effectively and finds solutions. Organizes events, helps promote the hostel on social media.

Email your cv to maurice.pohatu001@msd.govt.nz if you would like to apply and quote this Job ID number

At least one year's experience reception in accommodation setting, Must be able to speak Portuguese, (we are a diverse team with many guests from different nationalities) have experience in hostels, have knowledge of using Abode, Social media experience, Experience using online reservation software and working with online sale platforms such as Booking.com, hostel world. Be able to converse with other cultures Ideally, Microsoft Office, Marketing experience including promotions, event planning and increasing business visibly. leadership skills and attention to detail. Ability to manage and exceed customer service experience. Self-motivation, initiative and great problem solving skills Excellent interpersonal skills, with the ability to communicate at all levels . Attention to detail and great cleaning skills Must be able to work Weekends, afternoons and rostered shifts. As we are a small team, we all work as a team and cleaning is definitely part of the job!