Office Assistant

An Office Assistant in a health retail business in East AKL provides administrative and operational support, ensuring the smooth and efficient functioning of the office environment. In a health retail context, this includes assisting with customer orders, managing inventory, handling correspondence, and supporting the team in daily administrative tasks.

Key Responsibilities: Administrative Support, customer service, order processing and fulfilment, General office duties

Maintain and organize digital and physical filing systems for health products, customer records, and invoices.

Prepare and process documents such as purchase orders, inventory reports, and correspondence with suppliers.

Customer Service:

Assist customers over the phone, in person, or via email, answering questions regarding products, services, and policies.

Process customer orders, returns, and exchanges.

Handle complaints or issues and direct them to the appropriate department or manager.

Provide information about health products, including descriptions, pricing, and availability, ensuring customers have a positive experience.

Inventory and Stock Management:

Assist with inventory control, ensuring that stock levels are updated and maintained.

Monitor stock levels of health products and notify the management team when inventory is low.

Help with the receipt, organization, and labeling of new stock deliveries.

Coordinate with suppliers to ensure timely delivery of health products.

Order Processing and Fulfillment:

Input customer orders into the system, ensuring accuracy and completeness.

Prepare and package products for shipping if applicable, or coordinate with delivery services.

Ensure timely processing and dispatching of orders, and follow up with customers as needed to ensure satisfaction.

General Office Duties:

Manage office supplies and reorder stock as necessary to keep the office running smoothly.

Handle incoming and outgoing mail and packages, ensuring that all deliveries are received and distributed efficiently.

Assist with maintaining the cleanliness and organization of the office area.

Basic Financial Support:

Assist with invoicing, processing payments, and reconciling accounts.

Maintain records of transactions and provide reports when necessary to the finance team.

Team Support:

Provide general administrative support to office staff, sales, and management teams.

Coordinate with other team members in various departments (sales, marketing, and finance) to ensure operational efficiency.

Help with the preparation of marketing materials or events when necessary.

Strong organizational and multitasking abilities.

Excellent communication skills, both written and verbal. Proficiency in office software (Microsoft Office Suite, Google Workspace, or other office management tools). Basic knowledge of health products or an interest in health and wellness. Ability to work well in a fast-paced environment. High attention to detail, especially when handling orders and customer information. Customer-focused attitude, with a willingness to help and solve problems. Professional and approachable demeanor. Strong ability to manage time effectively and prioritize tasks. A proactive approach to work, with a willingness to learn.