Facility Attendant

MASH Trust are looking for a Facility Assistant to provide support to the wider Te Puna Rau Aroha operations. Reporting to the Service Manager Disability Community, you will ensure the smooth operation of MASH Trust's new Community hub in the Horowhenua, including supporting clients to make bookings and access services available within the hub, administration duties, maintaining the cleaning schedule and maintenance reporting, overview of the whole hub operations.

MASH Trust are a leading provider of disability, mental health, and addiction services. We have services throughout the lower North Island with over 550 staff and volunteers. As a learning organisation we offer funded Health & Wellbeing qualifications and study days to support you with your learning.

We work as one team, empowering each other to promote community inclusion and self-determination for those we walk alongside.

Role and Responsibilities:

Facility Coordination - making and managing bookings, and providing assistance to clients to use these spaces Administration and Reception Duties - Greet new clients and visitors, answer phone calls and respond to emails, handle all bookings and cancellations, manage payments for services provided. Cleaning and Maintenance - Maintain a strict cleaning schedule of the facility, ensuring all spaces are clean and ready for clients to use, report any maintenance concerns that need to be addressed. Making connections with the community by providing exceptional customer service and experience when using our services.

Skills and Experience:

Experience in facility coordination, administrative roles, or customer service advantageous Proficient in Microsoft Office Suite, point of sales systems and facility management software Demonstrated ability to build strong customer rapport and provide high quality service Strong organisational skills with the ability to manage multiple tasks and priorities effectively Strong communication skills with confidential handling of sensitive information Basic knowledge of cleaning practices and maintenance procedures Demonstrated ability to uphold tikanga and Te Tiriti o Waitangi principles Demonstrated ability to build strong customer rapport and provide high quality service Knowledge and understanding of the needs of people with disabilities and an empathy for the communities advantageous

Benefits:

An excellent working environment and a great team atmosphere Competitive Salary Remuneration Rewarding work where you can make a positive difference to the people you support and the wider community Extensive on-boarding and ongoing training Study days and MASH Day Career growth and advancement Free yearly flu vaccinations