Housekeeper

To ensure that all guests receive a warm, memorable and personalised welcome to our Hotel in Lower Hutt, setting the scene for their stay in a room that has been carefully looked after.

DUTIES AND RESPONSIBILITIES: • Attend Housekeeping Department Meeting • The servicing of public areas as directed by the Housekeeper Manager. • To treat all guests with courtesy and respect and provide a friendly, helpful service in order to ensure guest satisfaction. • Ensuring a high standard of personal presentation in accordance with uniform regulations. • The servicing of the staff accommodation areas as directed by the Housekeeping Manager. • Cleanliness of working areas with special attention to floors, tables, chairs, public bathrooms and toilets. • Product knowledge of cleaning supplies and the economic use of these. • Reporting damaged equipment in all aspects of hotel safety and security. • Concern for maintenance and reporting to the Housekeeping Manager regarding public areas. • Compliance with all hotel rules and health and hygiene regulations. • Observance of correct security regarding guest property. • Familiarity with emergency procedure within the hotel to ensure guest safety. • Recording and securing of lost property on a daily basis. • Any additional duties or responsibilities as directed by the Housekeeping Manager or Senior Management, are to be undertaken on request.

Experience would be an advantage