Enrolment Support Officer

A Wellington Business is looking for an Enrolment Support Officer to join their Lower Hutt team. We are committed to building an inclusive, strength-focused culture where diversity is not only encouraged but valued.

The role is fixed term March 24 – October 17.

Duties will include: • Answer public inquiries via phone, email, and web, providing accurate information using internal resources. • Utilize the Knowledge Base and other tools to retrieve and verify details for responses. • Handle escalated inquiries from Level 1 call centre staff, resolving more complex issues. • Process updates to records, with a focus on the Unpublished roll. • Ensure sensitive information is handled securely and not shared outside the designated area. • Navigate multiple applications to compile and verify necessary information for each inquiry. • Maintain professional and empathetic communication, especially with frustrated or agitated callers.

We welcome applications from individuals of all backgrounds, orientations, and identities. Our goal is to provide a flexible and supportive working environment where everyone feels valued, respected, and empowered to thrive.

If this sounds like the perfect opportunity for you, please contact us now!

• Customer Service/Administration Background • High level of data entry keying accuracy • Confident dealing with customers by phone • Excellent attention to detail • Ability to work well under pressure • Experience in managing confidential information appropriately • Strong verbal and written communication • Ability to work well in a team • Reliable attendance essential • Must be able to pass a pre-employment MOJ check and Drug test • Must have an Up-to-date CV and Cover Letter