Medical Receptionist

Tamaki Health, New Zealand's largest independent primary healthcare group, seeks a dedicated Medical Receptionist to join our team and help us provide exceptional care to thousands of patients daily. Key responsibilities: 1. Reception • Professionally greet and assist patients and visitors. • Efficiently manage patient flow. • Handle phone calls, messages, and appointments accurately. • Provide courteous assistance and escalate inquiries when necessary. • Manage patient enrolment. 2. Waiting Room • Keep patients informed about wait times and emergencies. • Monitor and promptly address patient needs in the waiting room. 3. Accounting • Accurately handle patient invoices and claims. • Process payments and manage banking tasks. • Complete various forms and maintain document accuracy. 4. Privacy and Security • Maintain patient confidentiality and adhere to security protocols. 5. Comply with all health and safety procedures and protocols This is an online application, if this is you apply now, send your CV to tess.ilagan001@msd.govt.nz to send you the link and guide you. Please quote this Job ID

Qualifications, Skills, and Knowledge • Post-secondary qualification (Desirable). • Experience in medical reception or administration (Desirable). • Customer service background, Kiwi Host or similar training (Advantageous). • Excellent customer service, communication, and numerical skills. • Experience with cash handling and payments. • Well-developed computer literacy. • Experience working in fast-paced and high-demand environments. Personal Attributes • Culturally capable and sensitive to diverse needs. • Demonstrates empathy, tolerance, and understanding, especially with distressed patients. • Effective time management and adaptability. • Strong interpersonal skills, negotiation, conflict management, and problem-solving abilities. • Someone committed to health equity and cultural competency and can demonstrate an understanding of Tikanga Maori, Kawa Maori, and Te Tiriti o Waitangi. Other Requirements • Proof of legal right to work in New Zealand (Essential). • NZ Driver's license (Desirable).