Service Advisor

Are you customer orientated and have experience in automotive sector? A local Automotive shop in Airport Oaks is seeking full time experienced and motivated Service Advisor.

A Service Advisor plays a crucial role in the automotive industry, serving as the liaison between customers and service technicians. Key responsibilities typically include:

1. Greeting customers and assessing their service needs. 2. Providing estimates for repairs and maintenance services. 3. Scheduling appointments and managing service timelines. 4. Communicating with customers about the status of their vehicles. 5. Recommending additional services based on vehicle condition and manufacturer recommendations. 6. Coordinating with technicians to ensure timely completion of repairs. 7. Processing payments and handling invoicing. 8. Addressing customer inquiries and concerns with professionalism and empathy. 9. Maintaining accurate records of services performed and customer interactions. 10. Handling parts ordering, including identifying necessary parts, placing orders with suppliers, and tracking inventory levels. 11. Coordinating with technicians to ensure timely delivery of parts for service jobs. 12. Utilizing computer systems and software for scheduling, invoicing, and record- keeping purposes. 13. Upholding service centre standards for customer service and satisfaction.

Hours are Mon – Fri 8am-5pm (there would be a requirement to work on alternate Saturday)

Does this sound like you? Express your interest now! Send an email with your resume and details to info@araskills.org.nz by mentioning the job id in the subject line.

• Experience working in automotive industry • At least few years of customer service / reception experience • Possess strong communication skills • Technical knowledge of automotive systems • Computer proficiency • Ability to multitask in fast paced environment • Able to pass MOJ check and drug test