Customer Service Representative
About this job
A utilities company is seeking fulltime Customer Services Representatives to join their inbound call centre team. The duties will include receiving customer calls, responding to customer needs, problem solving, checking customers are receiving the best deals, and working across multiple computer systems. Full training on the company in-house system will be provided. Suitable applicants must have excellent communication, customer service, computer and keyboard skills. The call centre rostered hours are between 9am - 6pm Monday to Friday and one in four Saturdays. The company does not use scripts, looking for positive human interaction with their customers.
Job Requirements
A great attitude, fast keyboard skills, good with technology, customer service / conversational skills, problem solving, able to manage at time challenging calls relating to disconnection, billing and credit related issues. Previous customer service experience advantageous . If successful the first 8 weeks will involve training, fulltime Monday to Friday 8am - 5pm.
- Days of work
- Fulltime (40 hours per week)
- Pay Details
- To be discussed
- Job Category
- Call or Contact Centre Workers
- Career Level
- Entry level (6 months - 2 years)
- Driver Licence
- Not Required
- Pre-employment drug test required
- No
Interested in this job?
To apply for this job please phone 0800 779 009 and quote Job ID 22686217
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