Senior Sales Support

Natural Health Trading Ltd is located in Howick, we are a leading distributor of health supplements to health shops, pharmacies, and online retailers across New Zealand. As a growing company, we pride ourselves on delivering exceptional customer service and quality products that promote health and well-being. We are seeking a proactive and experienced individual to join our team as a Senior Sales Support. This role is critical in supporting our sales team, ensuring smooth operations, and delivering a seamless experience for our customers. Key Responsibilities: 1. Sales Coordination: o Assist the sales team in processing orders, ensuring accuracy and timely delivery. o Monitor and manage the sales pipeline, including tracking leads and customer inquiries. o Coordinate with the warehouse team for order fulfillment and dispatch. 2. Customer Relationship Management: o Serve as a key point of contact for customer inquiries, providing prompt and professional support. o Build and maintain strong relationships with customers, addressing their needs and concerns. o Assist in resolving any issues related to orders, invoicing, or product availability. 3. Administrative Support: o Maintain and update the customer database. o Prepare sales reports, performance metrics, and forecasts for the sales team and management. o Assist in preparing proposals, contracts, and presentations for clients. 4. Team Collaboration: o Work closely with the sales team to identify opportunities for growth and improve sales processes. o Coordinate with the marketing team to align promotional campaigns with sales efforts. o Support the training and onboarding of junior sales support staff, as needed. 5. Product Knowledge: o Develop a thorough understanding of our product range to assist customers effectively. o Stay updated on industry trends and competitor offerings to provide valuable insights to the sales team.

Key Qualifications and Skills: • Experience: Minimum of 2 years in a sales support or similar role. Experience in the health and wellness industry is a plus. • Skills: o Strong organizational and multitasking abilities. o Excellent communication and interpersonal skills. o Proficiency in MS Office (Excel, Word) and CRM software (CRM is a plus). • Personal Attributes: o Customer-focused mindset with a proactive approach to problem-solving. o Detail-oriented and able to work under pressure in a fast-paced environment. o Team player with the ability to collaborate effectively across departments.