Customer Services Representative

Christchurch. You'll be the first point of contact for our clients and provide primarily inbound phone-based support to a range of people with various backgrounds, ages and situations providing them with assistance, tools and support to access our services. As a CSR, you'll be at the forefront of people's lives, often during challenging times. This means you'll need to be able to lead calls with empathy and understanding to help callers navigate and resolve often complex situations and queries.

You'll be responsible and involved in making important decisions to ensure that people are given the right support.

It's important that we have the right CSRs who understand that the calls we receive can be difficult. You'll be working with callers who are asking for help with basic needs and sometimes there may be situations where we cannot grant the request. However, our aim is to ensure that every client feels respected, listened to and understood and we will work with them to find alternative solutions. Our training approach will enhance your existing skills to confidently problem solve callers' needs. What you do will make a difference in our communities.

You enjoy quality conversations and are able to understand and show empathy to our people’s complex needs, using effective communication and questioning techniques. Be resilient and adaptable with strong fortitude. Culturally aware with a strong focus on empathetic communication and has the skills to be able to build trust and rapport with clients. An ability to adapt to new technology and quickly learn to operate unfamiliar systems. An eagerness to learn and an awareness of what is needed for self-improvement and development. You work efficiently, accurately and make good, sound decisions. All candidates must have the ability to pass an MOJ check