Spare Parts Officer

Are you an enthusiastic and detail-oriented professional looking to support a dynamic team? We are seeking a dedicated Spare Parts Officer to join our client's team. In this role, you will work closely with the Spare Parts Manager, playing a crucial part in ensuring the smooth operation of the spare parts department. Your primary responsibilities will include managing daily tasks, driving key performance indicators (KPIs), and maintaining a high standard of service. You will follow the guidance of the Spare Parts Manager and strictly adhere to all policies and procedures, ensuring compliance and operational excellence. If you have a passion for precision and a commitment to supporting a thriving team working with the world largest electronic brand we invite you to apply for this exciting opportunity to contribute to the success of our client's business. Duties and Responsibilities • Monitor spare parts orders placed by Authorised Service Centres via GSPN system; • Follow up on back order status, liaison with suppliers on deliveries; • Driving Back Order reduction by utilizing recommended processes; • Oversee day-to-day returns process for both parts and standard parts return requests. • Foster reliable working relationships with the service network and retail network; • Foster reliable working relationships with key internal & external stakeholders – 3PL, VOC, Service Tracking, Operations, Admin and Technical Support; • Monitor & report on day-to-day KPI’s both at 3PL and internal level. Escalate non-conformance to direct manager; • Subject Matter Expert on Spare Parts module in GSPN and support Network Management with any queries and issues within this subject • Assist with training of existing ASC’s & staff on Samsung systems & processes; • Design & deliver training for call centre on new and existing processes when required. • Assist with ASC audits & visits which will include process evaluations and other adhoc projects as and when required by the business • Inventory Management • On-moving and Surplus Management • Stock adjustment and review the adjustment. Management Information. • Parts pricing • Purchasing • Purchase order Creation. • Parts inquiry. Qualifications Completed HSC with 1 – 2 years of relevant experience, preferably in a fast paced and dynamic sales order desk environment. Experience Ideally 3 years’ experience in a spare parts environment, specifically order management, backorders, customer relations, purchasing & supply and inventory management. Flexibility to travel both locally and internationally as and when required to meet the position requirements.

To Apply- Email your CV and Cover letter to padmaja.yellapantula001@msd.govt.nz with job id and job title in the subject line

Qualifications Completed HSC with 1 – 2 years of relevant experience, preferably in a fast paced and dynamic sales order desk environment. Experience Ideally 3 years’ experience in a spare parts environment, specifically order management, backorders, customer relations, purchasing & supply and inventory management. Flexibility to travel both locally and internationally as and when required to meet the position requirements.