Housekeeping Supervisor

About the Role We are looking for a full-time Housekeeping Supervisor to join our Wellington team. In this role, you will oversee the cleaning operations for rooms and public areas, ensuring schedules and productivity targets are met. You’ll also be responsible for the health and safety of your team, as well as administrative tasks such as rostering and timesheets. You’ll confidently address guest needs and resolve any issues that arise.

Working closely with internal departments, including maintenance, you’ll ensure the hotel is performing at its best. This is a large complex.

What We’re Looking For • At least 2 years of experience as a Housekeeping Supervisor in the hotel industry, with a focus on leadership and career growth. • A natural leader who can guide the team through the demands of a busy department. • An approachable and collaborative leadership style that motivates and engages those around you. • Attention to detail to ensure guests are exceptionally satisfied. • Flexibility to work shifts on a 7-day roster.

What We Offer • Excellent working environment with a negotiable salary. • Staff discounts on accommodation within the group. • Opportunities for ongoing learning and development.

If you are a Superstar Room Attendant/Housekeeper with a minimum of 2 years experience this could be the pathway opportunity for you too! This is a fantastic opportunity to further your hotel career. Apply today!

• Ideally minimum of 2 years housekeeping experience, including 2 years in a supervisory role in a hotel or lodge • Knowledge of hotel room cleaning processes, linen control, ordering, room amenities, housekeeping storeroom and equipment management, spring cleaning, and minor maintenance like paint touch-ups • Ability to lead by example, motivate, and train the team to achieve excellent results • Experience in rostering and managing personnel needs within the housekeeping department • Proficiency in IT systems, preferably with experience in Opera Cloud PMS, Outlook, and Word • Ability to handle guest complaints and feedback promptly and efficiently • Collaboration with the front office to ensure guest expectations are met and, where possible, exceeded • Ensure rooms are ready for guest check-in by 2pm and conduct inventory checks to maintain adequate supplies • Must be able to pass a drug test, MOJ considered case by case