Case Manager - Rotorua FT Fixed Term 30 June 2025

We have multiple opportunities for fulltime Fixed term Case Managers to join our supportive and friendly team at our Rotorua Service Centre. As a Case Manager you work at pace and make good decisions, often in isolation. Strong relationship and negotiation skills are required, and readily motivate and empower others to overcome barriers in a non-judgmental way. You are comfortable working in a pressured environment and enjoy navigating through unexpected challenges. You support New Zealander’s into employment, training and development opportunities and enable access to social housing and financial support. Support services range from emergency housing, to food grants through to job search services.

You will manage a caseload of clients and be available to provide them with great service. This includes managing pre-booked appointments and emergencies. Apply now to learn more. As a Case Manager, every day is busy and demanding but very rewarding as your work will have a meaningful impact on people's lives. As part of one of our teams, you will work alongside clients to provide support to help improve their lives and enable them to move into employment and other development opportunities.

Rotorua Service Centre is located in the CBD of Rotorua and We are committed to providing you with a positive work environment that focusses on the growth and development of our people as well as achieving outcomes alongside the individuals and whanau in our community.

You will be a part of a team that embraces diversity and encourages learning, working with a team of people from a variety of backgrounds, with a variety of skills and experiences, who want to get great results for New Zealanders.

We're looking for candidates who will be able to demonstrate: An excellent verbal communication style and active listening skills, Ability to adapt, communication style to a range of situations, an ability to provide good customer service, Excellence in customer service and relationship skills, Take accountability for quality and accuracy. A good level of computer literacy and key board skills, A good level of numeracy and literacy skills, analyse information and solve problems. Your welcoming approach, and excellent communication skills will enable you to establish a rapport and get to know and understand how best to support our clients as you work with them to towards independence. You’ll bring a high level of personal integrity, initiative, facilitation and relationship management skills to the role. You’ll be comfortable navigating your way around computer systems and enjoy finding solutions to problems. You are curious and like to uncover details, enjoys analysing an issue and using good judgement to solve a problem.

If you are focused on achievement and can practically help others to set goals and disc cover their potential, you will enjoy the challenges and team-work within our Service Centres. You will be well-organised, have good listening skills and an empathic and a non-judgmental approach to serving others.

The Case Manager works towards this by ensuring clients: can successfully transition directly into work can successfully transition to work readiness, training, work, maintain independence, or otherwise maximise their potential receive everything they need across the options of support and assistance we provide. can easily connect to services, support and opportunities available.

Must be able to pass MOJ check, clean slate does not apply.

All applications must be made online (copy and paste the below link into your browser):

https://jobs.msd.govt.nz/MSD/job/Bay-of-Plenty-Case-Manager-l-Kaituitui-Rotorua-Service-Centre-%28Fixed-Term%29/1224190400/

Note: Your cover letter will be a key part of our assessment process, so please highlight how your experience relates to the key responsibilities listed in the position description. Also, you will need to address the following application questions in your application form: What do you think makes a great Case Manager (Kaituitui) and how do you see yourself fulfilling the responsibilities of this role?

What is your knowledge of the local community that we serve? How you gained this knowledge.

Can you describe a time when you have helped someone towards achievement of a professional or personal goal and the challenges and successes of this experience.

Once your application has been submitted please also email your CV and cover letter to Andy.swears001@msd.govt.nz

The applications close 25th October 2024