House Keeping Team Leader

Marlborough’s largest tourism operator have a variety of positions at Furneaux Lodge and Punga Cove resort.

We pride ourselves on our exceptional customer service levels and our range of tourism offerings to showcase the best of what Marlborough has to offer.

We are currently on the lookout for a Housekeeping Team leader to offer guests an exceptional overall experience at Furneaux Lodge. From a warm welcome on arrival, hospitable and attentive customer service and a memorable farewell, this role embodies a true 'Customer Experience Ambassador' function.

Key Duties:

-Lead, develop and manage a team of Housekeeping Hosts for Furneaux Lodge, ensuring guests receive an exceptional and seamless experience throughout their room stay.

-Mentor and coach your team to understand, meet and exceed expected performance standards as set by yourself and Lodge Management.

-Create a Customer Service team culture, addressing any areas of concern effectively and liaising with individual team members for performance.

-Develop a training programme in liaison with the Lodge Management, to ensure your team’s success and being responsible for the delivery of this to all new housekeeping staff at the commencement of their employment. Acceptable cleaning standards are to be set as part of this training programme and staff developed to work independently when you are not around.

Our biggest asset are our people, who are all committed to giving an exceptional guest experience in a beautiful part of the world. Our vibrant team mainly live on site, are social, work hard and enjoy their days off being one with nature, enjoying watersports, fishing or heading in to Picton. Being a team player is key to the success of this role.

In return for your hard work we can offer a very competitive package, along with free water transport to and from Picton on your days off, and on-site meals and accommodation for a small charge. Couples are most welcome to apply - if your partner has hospitality experience then we would love to hear from them also.

-Proven experience as a cleaner or housekeeper and ability to work to a high standard. -Excellent attention to detail and time management skills. -Ability to work with little supervision and maintain a high level of performance. -A demonstrated ability to prioritise tasks and meet deadlines, working within time frames given in an efficient and timely manner. -Customer orientated and friendly. -English language, secondary language skills as preferred ( large international clientele). -A proven ability to communicate clearly and concisely. -A commitment to follow through in all aspects of the job, and to take ownership of the job. -A understanding of Marlborough and NZ as a product and destination.