Operations Controller

The job's purpose is to complete and conduct reservations and dispatch operations for Tourism Transport Limited (TTL), following the organisation’s Standard Operating Procedures (SOP). Key Responsibilities Complete dispatch responsibilities through all communication methods operated by TTL nationwide and reservation responsibilities through all communication methods operated by TTL nationwide. Maintain and increase TTL tourism, corporate, and general public sector business across all TTL business units. Contribute to improving TTL business systems and initiatives in liaison with the TTL Management Team. Conduct dispatch operations in an organised and professional manner and in accordance with TTL National Reservations Centre SOPs for applicable TTL Business Units. Conduct reservation operations in an organised and professional manner and in accordance with TTL National Reservations Centre SOPs.

Key skills required: Logistics background or experience in a similar role for at least one year; Sound geographical knowledge of TTL business unit areas regionally; Interpersonal skills and personal awareness; Strong organisational & analytical skills; Outstanding customer service and communication skills; Professional telephone and radiotelephone manner; Excellent computer knowledge (Word, Excel and database software applications); Ability to work shifts – including weekends and public holidays; Excellent attendance record.