About the role
Delivering outstanding customer service during guest check in, check out and throughout their stay • Following correct booking and accommodation procedures to ensure a smooth guest experience • Supporting housekeeping and front of house teams as required.
Job Requirements
Maintaining high standards of cleanliness, presentation and venue appearance • Handling guest enquiries, feedback and service recovery in a professional manner • Ensuring compliance with WH&S, food safety, liquor and venue policies • Accurately handling cash, stock and venue assets • Promoting a safe, inclusive and respectful environment for guests and team members • Attending training, meeting...