About the role
This role involves processing telephone and email orders, addressing daily inquiries, problem-solving, and packing small orders. You will be the primary contact for customers and will work closely with vendors and suppliers to manage order follow-ups, stock inventory, and resolve issues. This position offers the opportunity to take ownership and drive improvements independently. Ideal candidate...
Job Requirements
The ideal candidate will have:
- Relevant administration and/or Customer Service experience
- Experience or familiarity with e-Commerce or retail sales; Shopify experience is desirable
- Outstanding customer service skills with fantastic phone manner
- Proficiency in Microsoft Office suite and familiarity with Content Management Systems
- Patience and a high level of empathy when assist...