Team Leader - Operations Botany Downs

Who are we? Animates is New Zealand’s largest pet care specialist, with 48 retail stores, 27 grooming salons and 15 vet clinics working together across communities to support the wellbeing of pets. Every day our teams empower pet parents with trusted advice, quality products, and expert services so they can make informed decisions for the animals they love.

Our buzzing Botany store has an enthusiastic team and a driven Store Manager. With an onsite vet clinic, grooming salon, DIY dog wash and live fish area, Botany is always busy! We pride ourselves on our merchandising, high store standards and friendly team culture!

We are conveniently located next to an amazing cafe, for your lunch time treats, and there is also plenty of parking available.

We're looking for a Team Leader - Operations, to fulfill this full-time position, working Monday to Friday or Tuesday to Saturday, 40 hours per week.

What you'll be doing: Here at Animates, the advice you give and the products you sell make a real difference to the lives of pets.

Our values-led culture and extensive training will ensure you’re confident providing specialist advice to pet parents and empower you to deliver operational excellence in merchandising, inventory control and e-commerce fulfilment.

Key responsibilities in addition to providing customer service: Receiving, counting, and merchandising stock Maintaining accurate ticketing Managing home delivery and/or click and collect Providing operational coaching and development to other team members As a senior member of the team, provide cover when the Assistant Store Manager or Store Manager are absent

What we offer: Tailored career development – whether you're interested in leadership, grooming roles, or becoming a puppy school trainer, we offer a range of progression pathways and hands-on support to help you grow in the direction that suits you best Generous discounts at our retail stores and vet clinics Parental leave benefits to support your growing family Give back to your chosen charities through our ‘Paws for Good’ volunteer leave Paid bereavement leave following the loss of a pet Access to free counselling through our Employee Assistance Programme Stability. Be part of a business that’s growing and thriving

What we’re looking for:

You’ll have operational experience in a high-volume retail environment, enjoy providing excellent customer service and have demonstrated experience driving performance through effective coaching.

To be successful you’ll also have: A positive attitude and dedication to being a valuable team member A growth mindset and proactively seek solutions Physical ability to lift stock (up to 20kg) Business knowledge and financial acumen Able to pass MOJ