Service Staff (with Consular Assistance Duties)

A new and exciting Embassy role is available in Wellington for Service Staff, where you will support diplomatic missions through roles in administration and consular services, which requires high discretion, bilingual skills, and local knowledge.

We are looking for someone with Arabic language skills or demonstrated cultural familiarity with Arab regions.

The precise range of duties will vary over time according to the needs of the Embassy, but will include the following: - Providing consular assistance to Egyptian citizens and their families. - Process and issue travel documents and visas to eligible applicants. - Maintain accurate and up-to-date records in the consular database. - Respond promptly and professionally to inquiries via phone, email, or in person, offering exceptional customer service and accurate information. - Assist in providing notary services for documents such as affidavits, powers of attorney, and other legal papers, ensuring accuracy and compliance with legal standards. - Collaborate effectively with other embassy or consulate staff members and diplomatic officials, fostering a team-oriented and cooperative work environment. - Provide support to the Ambassador and Deputy Head of Mission and undertake other administrative and consular tasks as required.

Other duties as required from time to time and directed by the Ambassador and Deputy Head of Mission as necessary.

Previous professional experience in a customer-facing role. Fluent in English, both oral and written. Bilingual Arabic speakers desirable Good knowledge of Microsoft Excel and Microsoft Word. A proven use of initiative and experience in planning, prioritising, multitasking and working under pressure. Excellent problem-solving ability and strong attention to detail. Discretion and tactfulness when dealing with confidential and personal work-related information.

The successful applicant will work alongside other local employees of the Embassy and will report directly to the Deputy Head of Mission.

Please apply with an updated CV that highlights relevant skills and experience.