Guest Service Executive

Wellington based business looking for a skilled Guest Service Executive to join their team. Run the Front Line: Oversee parts of reception, complete daily operational tasks, provide flawless service and guest satisfaction from check-in to check-out and above. Problem Solve in Real Time: Anticipate and resolve guest issues, operational hiccups, and emergencies with confidence and poise. Uphold Brand Standards: Champion Wyndham’s global quality standards while infusing local flavour that makes Wellington special. Drive Revenue: Identify upsell opportunities, handle reservations, and manage guest accounts with attention to detail and in line with Wyndham’s standards. Report and Analyse: Prepare shift reports, track key performance indicators, and liaise with hotel management on operational improvements. Maintain a clean and safe work environment, and follow all hotel policies and procedures.

2+ years of experience in a high paced hotel reception and F and B role within a 4-5 star internationally branded full service hotel, experience with Wyndham Hotels preferred. Proven track record of delivering exceptional guest experiences, strong team working experience, communication and conflict resolution skills. Knowing a second language apart from English is an advantage. Ability to work flexible hours – overnight, weekends and public holidays on a roster, and take over shifts in other departments as required. Will need to be IT savvy. Must be able to pass a drug test.

An up-to-date CV is required to apply for this role.