Office Manager- Rosedale

OFFICE MANAGER-Rosedale. Business North Harbour BNH is a not-for-profit organisation representing the Business Improvement District across Albany, Rosedale, and part of Mairangi Bay.

Our purpose is to empower economic prosperity and growth by supporting local businesses and commercial property owners to maximise their potential. We create opportunities for our members to connect, communicate, and collaborate.

ABOUT THE ROLE We are seeking a highly organised and proactive Office Manager to play a pivotal role in ensuring the smooth day-to-day operation of our office and supporting our members, team, and stakeholders.

This is a varied role, you will be the first point of contact for members and visitors, managing office admin, accounts processing, and providing key support to the GM and wider team.

KEY RESPONSIBILITIES Relationship Management and Membership Support - Build and maintain strong relationships with members, suppliers, and stakeholders - Maintain and update Zoho CRM database - Coordinate and manage training room bookings - Support membership-related initiatives and projects Office Administration - Manage reception, enquiries, and visitor experience - Ensure office environment is professional, organised, and well maintained - Oversee office supplies and equipment - Act as main liaison for suppliers - Maintain document management systems - SharePoint Team and Exec Support - Provide IT support, liaise with external providers - Support internal systems, including CRM training and reporting - Coordinate weekly team meetings, agenda, minutes - Assist with HR, Health and Safety, and governance documentation - Support Board and Finance Committee administration

Event Support - Assist with events, RSVPs, and attendee management - Support marketing and communication initiatives, including publications Finance and Accounts - Manage payroll admin - iPayroll - Process accounts using Xero - Reconcile accounts and manage debtor follow ups - Support budgeting, reporting, and audit processes

If you are a motivated and detail-oriented professional who thrives in a fast-paced environment, we would love to hear from you. APPLY NOW

YOU MUST HAVE

- Min 3 years exp in office management roles - Strong customer service skills - Exp in a member-based organisation - Highly articulate with excellent written and verbal skills - Confident and able to build effective relationships - Trustworthy and respect highly confidential information - Competent in Microsoft suite - Outlook, Excel, Word, Windows, PowerPoint - Strong technical computer literacy - Accounts Payable and Receivable exp - Adaptable and flexible - able to prioritise - Works well as part of a small team - happy to pitch in where needed - Full Clean NZ driver license is a pre-requisite

- Experience with Zoho CRM desirable - Experience in a membership-based organisation