Funeral Director

As a Funeral Director, your role is to advise and guide families through the farewell experience, ensuring that they are presented with all the relevant options to meet their needs and exceed expectations. Manage and coordinate all funeral service activities, including but not limited to; Ascertain the needs and requirements of the family (in line with ethnic, cultural and religious beliefs and practices).

Complete all relevant paperwork and ensure it is appropriately processed and disseminated.

Manage and coordinate all outside contractors and organisations (e.g. catering, florist, transportation, videographers and venue arrangements). Manage all newspaper (and or other) notifications Schedule viewings for the deceased with families. Manage and coordinate all agreed funeral service proceedings Ensure the Order of Service is produced in line with the requests of the family. Arrange all audio/audio-visual requirements requested by the family for the service (e.g. CD, video, etc.). Welcome all family and friends to services, ensuring recognition as first point of contact for all queries, distribute services sheets and undertake all service coordination activities. Ensure that the service runs to schedule and that all commitments are met. Troubleshoot and resolve any issues as they arise to ensure the best possible service and experience. Follow up duties, ashes placement, return, plaques etc. Review accounts to ensure accuracy. Assist with the cleaning, preparation and maintenance of company vehicles to a high standard. Carry out Transfers (including Coronial Transfers) in accordance with family requirements and company needs. Work to the on-call roster as required. Assist other Funeral Directors with service requirements and preparation for same including preparation of caskets and deceased persons for viewing. Liaise with mortuary staff, medical professionals and other Funeral Directors. Active role in ensuring building and grounds presentation to a high standard to maintain a good company image. Project a professional image that is in keeping with the needs of our clients and customers.

You will be an exceptional communicator, organised, with an eye for detail, and able to meet tight timeframes to get the job done in a dynamic and fast paced environment. All while showing your empathy, compassion and understanding of what the family is experiencing following the death of a loved one.

To meet the high standards expected of a Davis team member you must be a team player, have good computer skills, be tech savvy, and impeccable personal presentation.

Funeral Service Qualifications or previous experience as a Funeral Director or Funeral Assistant would be ideal but are by no means essential.

A full clean NZ driver’s licence is essential.

This full-time position involves being part of the “on call” roster requiring regular evening and weekend work.

Whilst the role will be based at our Papatoetoe premises, during the first few months you will be based at our Mount Eden office undergoing extensive and comprehensive induction and training.

If you feel you would be suited to this role, please send your CV and a cover letter, outlining skills and relevance for the role.