Hotel Reservations Coordinator

A prestigious 5-star hotel group is seeking an experienced and service-driven Hotel Reservations Coordinator to join their dynamic team. This is an exciting opportunity to work within a luxury hospitality environment, delivering exceptional guest experiences while supporting reservations, revenue, and sales functions.

Key Responsibilities: • Ensure all room bookings are accurately processed and confirmed. • Organise and respond to email enquiries promptly and professionally, including group bookings, inbound reservations, and tour groups. • Provide exceptional customer service when handling guest enquiries. • Coordinate with internal departments across hotels, including Front Office, Housekeeping, and Food & Beverage, to ensure seamless guest service. • Work closely with the Reservations, Revenue, and Sales teams to ensure group bookings are managed in line with organiser requirements. • Upsell hotel products by recommending room upgrades, special packages, and additional services to maximise revenue and enhance guest satisfaction.

If you are passionate about delivering exceptional guest experiences, we encourage you to apply today.

• Must have minimum of 2 years’ proven experience working in a hotel reservations environment. • Flexibility to work on a rostered schedule, including weekends and public holidays when required. • Excellent customer service skills, professional telephone manner, and strong computer literacy. • Highly organised with exceptional attention to detail. • Strong verbal and written communication skills. • Experience with Clarity PMS and/or Opera Cloud PMS preferred. • Current eligibility to work in New Zealand is essential.