Customer Experience Team Member

Cirtex Industries is a leading supplier of geosynthetic and construction solutions across New Zealand. We're known for our commitment to continuous improvement, strong values, and delivering reliable outcomes for our customers and project partners. We're seeking a motivated and customer-focused team member to join our Customer Experience team in Thames, based in our brand-new, purpose-built office. This is a fast-paced, phone-based role supporting customers with sales enquiries, order processing, and service support. While industry experience isn't required, you'll bring confidence on the phone, a solutions-focused mindset, and a genuine passion for helping customers. Hybrid working (up to two days per week from home) available after six months On-going training and career development opportunities Fresh fruit, quality coffee machines, table tennis, and a fully equipped onsite staff gym Free onsite parking

Handle customer enquiries via phone and email Process and manage sales orders accurately and efficiently Support stock control activities, including returns processing Maintain accurate records within the in NetSuite ERP system Previous experience in a contact centre or customer service environment, with a proven ability to deliver excellent customer outcomes A confident and professional phone manner, with strong verbal communication skills Competence using MS Office and confidence learning new systems (experience with NetSuite is advantageous) Strong organisation skills with high attention to detail and the ability to manage multiple tasks accurately A calm, solutions-focused approach, with strong problem-solving and prioritisation skills.