Customer Services Representative
About this job
Multiple full-time, permanent roles available (37.55 hours per week) Start date: Monday 30th March 2026 Starting salary: $61,466 with annual salary progression
We are a high-energy, whanau-focused, and supportive team. We work together to uplift and provide mana-enhancing support to clients over the phone.
In this role, you will be the first point of contact for clients, providing inbound phone support to people from diverse backgrounds, ages, and situations. Your responsibilities will include: Guiding clients through our services by providing clear and accurate information. Offering tools and support to help clients access the services they need. Listening with empathy and working to resolve challenges during calls. Making decisions using tools and resources to ensure the right support is provided.
Some calls may be difficult, as you'll be assisting people with essential needs. At times, we may not be able to grant every request. However, we focus on ensuring every client feels respected, listened to, and understood. When possible, we will work together to find alternative solutions.
To thrive in this role, you will need to: Take inbound phone calls from people in different and sometimes difficult situations, helping them access services.
Provide clear and accurate information about available support and services.
Lead conversations with patience and empathy, ensuring callers feel heard and respected.
Be comfortable with technology, using systems while talking to clients at the same time.
Help people navigate complex situations, using available tools and resources to support their needs.
Job Requirements
Please note: This role involves handling challenging calls, where clients may be a challenging situation. You'll need to navigate these situations with patience, empathy, and professionalism, providing the support and guidance that is needed the most. While some calls can be difficult, the role is incredibly rewarding as the work you do makes a difference. Candidates must hold NZ Citizenship or a Permanent Resident
- Days of work
- You'll be rostered for 37 hours and 55 minutes per week over 5 days between the following: (38 hours per week)
- Pay Details
- $61,466
- Job Category
- Call or Contact Centre Workers
- Career Level
- Entry level (6 months - 2 years)
- Driver Licence
- Not Required
- Pre-employment drug test required
- No
Interested in this job?
To apply for this job please phone 0800 779 009 and quote Job ID 23043336
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