Admissions Team Member (Visitor Experience)

A leading cultural and tourism attraction located within Rotorua’s historic geothermal valley is seeking a customer-focused Admissions Team Member to join its Visitor Experience team.

As an Admissions Team Member, you will be the first point of contact for manuhiri, creating a welcoming, professional, and seamless experience from arrival through to entry. The role involves delivering high-quality customer service both in person and across phone and email channels, handling admissions and payments, and supporting day-to-day administrative tasks that keep operations running smoothly.

Staff Benefits include: -Comprehensive medical and life insurance cover. -Free onsite parking. -A free hot cooked lunch every Friday, plus other exclusive staff kai offerings. -Access to wellbeing initiatives, including an Employee Assistance Programme (EAP).

This role is ideal for someone who enjoys engaging with people, thrives in a fast-paced environment, and takes pride in delivering consistently excellent service.

Call us now to apply!

1- Minimum of 6 months previous experience handling cash and POS systems noted on your CV. 2- Willing to undergo pre-employment checks, including Ministry of Justice and drug testing. 3- Willing and able to work Weekends and Public Holidays. 4- Have a FULL class 1 driver licence AND your own car due to the times worked and location. 5- Have a Cover Letter prepared explaining why you’re the perfect fit, along with an up-to-date CV. 6- Be aware that Shortlisted applicants will be given a link to also apply Online.

Applicants will also have- -Passion for delivering outstanding customer service and positive visitor experiences. -Warm, friendly, and confident communication style, with the ability to engage a diverse range of guests. -High attention to detail, including when completing administrative tasks. -Ability to work confidently both independently and as part of a team. -Strong organisational, interpersonal, and communication skills. -Positive, professional attitude aligned with values of manaakitanga and respect. -Reliable, punctual, and committed to providing a smooth and welcoming experience.