Operations Advisor

Our Operations Advisers are part of a team who are responsible for providing electronic monitoring services 24/7 to 6,000 defendants and offenders in New Zealand, using contact centre platforms and GPS technology. The environment is fast paced, and energetic and our tight-knit teams are busy, focused and committed to keeping the community safe.

Duties include: • Manage and monitor the whereabouts of people on an electronically monitored sentence, order, bail, or release to work, using agreed frameworks. • Answer inbound calls and emails relating to electronic monitoring. • Provide high quality, accurate and timely advice to all stakeholders within legislative boundaries. • Make decisions in relation to people subject to electronic monitoring after hours on behalf of Probation Officers. • Approve, issue and verify absences for people subject to electronic monitoring. • Monitor and manage equipment issues that impact electronic monitoring. • Liaise with relevant stakeholders for all suspected or confirmed non-compliance to ensure the safety of the community.

The benefits The midpoint of the salary range is $75,762 per annum and the full range (85%-120%) is $69,205 - $81,098 per annum. Appointment and remuneration will reflect skills and experience relevant to the role. Those new to the role will begin on the starting salary of $69,205. • In addition to your salary, you will receive a shift allowance of $2,000 per annum • You will receive a paid 30-minute lunch break, where in other organisations your lunch breaks are unpaid • You could have better work-life balance! Each week your total working hours can differ; ranging from 28.5 to 47.5-hours, however, you will always be paid for 40-hours • You will get 4-weeks annual leave entitlement and 5-weeks after a year's employment • Due to the shift work aspect of this role, you end up with approximately 160 days off a year - where other organisations offer 104-days off a year • You will receive an extensive 6-weeks upfront multi-media training, which includes live work simulations, reflection sessions, knowledge assessments, and an opportunity to do live work whilst being supported • You can expect a sense of satisfaction that comes from making an important contribution towards managing the people in our care and keeping our community safe.

Skills and experience In this role, no two days are the same. To be successful in this role you will have: • Experience communicating over the phone/email with people from different backgrounds • Great critical thinking, and problem solving with sound judgement • Strong computer literacy skills and the ability to multi-task • Resilience when dealing with challenging situations • Openness to change, with a ‘can do' attitude • High integrity and professionalism • An ability to work from home if/when required for business continuity purposes • MUST be able to pass a MoJ check • Hold a full, valid, clean New Zealand driver's license