Customer Service & Print Production Coordinator

A Lower Hutt Business is looking for a Customer Service & Print Production coordinator to join their team.

Key Duties include:

• Respond to customer enquiries in person, by phone, and by email. • Help customers (including non-technical customers) turn their needs into clear print specs: size, paper/stock, quantity, finishing, files, and timelines. • Provide updates on order status and set realistic expectations about production and delivery. • Keep the customer area clean, tidy, and presentable. • Generate quotes, record them in our system, and follow up open quotes. • Process orders, payments, refunds/credits, and cancellations accurately. • Handle invoicing using our online print management system and cloud accounting system. • Maintain accurate customer records. • Coordinate with couriers and suppliers; assist with ordering and stock of key supplies. • Support credit-account customers where needed (e.g., credit checks and admin tasks) Assist with walk-in production tasks such as printing, copying, laminating, binding, trimming (training provided). • Manage jobs through the production workflow to support timely completion. • Perform quality checks before dispatch to reduce errors/reprints. • Monitor and maintain production supply levels.

If this sounds like the perfect opportunity for you, please contact us now!

• Strong communication skills and confident customer service • Organised, detail-focused, and calm under pressure (you’ll switch between tasks often) • Comfortable with computers: email, file handling, and Microsoft Office (especially Excel) • Accounting software experience is an advantage (training provided where needed) • Print shop / finishing experience is helpful but not required (training available) • Basic cash handling experience • Education: Relevant certificates or degrees in Business, Administration, IT, Sales, or related fields are appreciated, but practical experience is also valued • Must pass MOJ and drug check