Jobs and Customer Manager

As our Jobs and Customer Experience Manager, you will lead the Jobs and Customer Experience team and work closely with the Head of Jobs and Partnerships to maximise job opportunities for students.

Be part of a close-knit, supportive team that values collaboration and shared success. The small team is bursting with expertise in marketing, communications, graphic design and data. You’ll have the right people around you, to ensure your success.

You will ensure employers and students receive the best possible experience whenever they engage with us!

Your primary focus will be managing day-to-day operations that drive an increase in job listings and student placements.

You will use customer experience insights to support the leadership team in shaping business decisions and strategy.

Duties include:

• Collaboration across the wider organisation is essential, particularly in sharing data, insights, key messaging and operational decisions that contribute to success for both students and employers. • Conduct quality assurance audits to ensure the team delivers a consistent and high-quality experience for students and employers. • Monitor operational performance, spot risks early, and adjust resourcing and workflow as needed. • Ensure frontline work aligns with and contributes to the wider organisational strategy. • Monitor operational performance, spot risks early, and adjust resourcing and workflow as needed. • Ensure frontline work aligns with and contributes to the wider organisational strategy.

If you can say yes to the above and want to enjoy beautiful views from our office at the bottom of The Terrace in Wellington then Apply Now !

You will bring : • 3+ years’ experience leading a team, ideally within a not-for-profit, education, public sector, or service-focused environment. • Exceptional communication skills, including the ability to craft clear, empathetic and well-reasoned complaint responses. • Confident phone manner, comfortable speaking directly with students and employers. • Tertiary qualification in business, commerce, management, law, or a related field (or equivalent experience). • Strong planning and organisational skills, with the ability to prioritise, look ahead and communicate effectively across the organisation. • Hands-on working style – someone willing to pitch in, lead by example and support the team with day-to-day tasks when needed. • Proven ability to deliver results, meet targets and drive operational improvements. • Good judgment and problem-solving ability, especially when handling complaints or sensitive situations. • Data- and insight-aware, able to interpret customer trends and feed these into decision-making. • Must be able to pass pre-employment MOJ check and Drug test