Ground Services or Passenger Service Agent

A global leader in aviation services, supports over 300 million passengers annually with Ground Handling, Cargo Handling, and Passenger Services are looking for passionate individuals to join the team as Ground Service Agents and Passenger Services Agents.

Ground Service Agents duties:

• Load and unload aircraft baggage efficiently. • Safely transfer luggage to and from aircraft. • Handle baggage weighing up to 35kg repetitively. • Operate in various weather conditions and confined spaces. • Collaborate with team members to maintain smooth operations, including sorting, loading, and unloading baggage and cargo accurately. • Manage baggage flow for departing and arriving flights using sorting equipment and manual handling techniques effectively.

Passenger Services Agents duties:

Assist passengers during check-in, boarding and disembarkation. Handle the check-in process, including verifying tickets, issuing boarding passes and checking luggage. Provide accurate flight information to passengers, including updates on delays, cancellations and gate changes. Resolve passenger complaints and issues efficiently and professionally. Offer support and answer questions regarding flight schedules, fares, routes and policies. Assist passengers with special needs, including unaccompanied minors, elderly passengers and those requiring wheelchair assistance. Assist with luggage drop offs through the check-in process. Ensure compliance with security procedures and protocols, including screening passengers and luggage. Coordinate with other airport personnel and departments to ensure smooth operations and customer satisfaction. Provide assistance and support during emergencies, including medical incidents and flight diversions. Maintain accurate records and documentation for all transactions and customer interactions. Utilise language skills to assist international passengers and communicate effectively with diverse customers

If this is something you want to do, please email your updated CV to info@araskills.org.nz with 'RAMP' or "PASSENGER" in the Subject Line.

Please note that if your application progresses to the next stage of the recruitment process, you will be invited to attend a face-to-face pre-screening interview.

Ramp Agent Requirements: • Flexibility to work across a 7-day roster, 24 hours a day. • Good physical fitness for lifting up to 32kg. • Ability to perform repetitive tasks for extended periods. • Basic to intermediate computer skills. • Thrive in a fast-paced environment with a strong emphasis on safety. • Excellent communication skills, both written and verbal. • Strong work ethic and eagerness to learn and grow. • Possession of a valid full NZ Full driver's license and reliable transportation.

Passenger Service Agent Requirements: • Maintains composure under pressure and presents themselves with confidence. • Upholds excellent presentation and grooming standards. • Exhibits organisational and effective time management skills. • Physically capable of handling passenger baggage and operating wheelchairs when required. • Fluent in English (additional languages welcomed). • Confidence in using software and technology – Intermediate skills required. • Possession of a valid Full NZ driver's license and reliable transportation. • Must be available to commence 10 November.

Please ensure that you meet ALL the requirements listed above before submitting your application