Fast Food Department Manager

We’re looking for energetic and motivated leaders to join our team across three Northland locations. With multiple vacancies available at Raumanga, Whangarei, and Te Kamo, this is a great opportunity to step into a leadership role and help shape the customer experience in your preferred store. As a Restaurant Department Leader, you’ll take ownership of one of our three key areas: Customer Experience, People Performance, or Product Quality. You will lead by example, driving the actions and results needed to maintain outstanding standards across the restaurant.

Key Responsibilities • Lead a department: Take ownership of one of the three core departments — Customer Experience, People Performance, or Product Quality. • Manage daily operations: Deliver exceptional Quality, Service, Cleanliness (QSC), and profitability on every shift. • Supervise staff: Ensure team members follow all operational procedures and adhere to safety and security standards. • Achieve goals: Motivate and support your team to meet department objectives and deliver consistent results. • Maintain food safety: Take responsibility for upholding the highest food safety standards across the restaurant. • Engage customers: Actively seek customer feedback to support an exceptional experience and continuous improvement. • Work as a team: Collaborate with colleagues to deliver fast, friendly, high-quality service every day.

We’re looking for people who are passionate about hospitality, enjoy leading others, and thrive in a fast-paced environment.

Application Instructions; Please ensure your CV clearly reflects your relevant skills and experience, as this will form part of the shortlisting process. When applying, indicate your preferred store location (Raumanga, Whangarei, or Te Kamo).

• Minimum of one year in a Department Manager or related leadership role is preferred. • Experience in hospitality, fast food, or retail environments is highly valued. • Proven ability to lead, coach, or support a team (formal leadership experience preferred but not essential for the right candidate). • Completion of management training programmes — including the People Performance Course (PPC), Customer Experience Course (CEC), or Product Quality Course (PQC) — is an advantage. • A solid understanding of food safety, or a willingness to complete training. • Strong communication skills and confidence interacting with customers and staff. • Ability to work under pressure, problem-solve, and make sound decisions during busy periods. • Excellent customer service skills with the capability to motivate a team to achieve results. • Reliability and flexibility to work a rotating roster, including evenings and weekends. • A positive attitude, commitment to high standards, and passion for delivering great customer experiences. • Computer literacy for reporting, training, and shift management tasks. • Criminal convictions; considered case-by-case, applicants must consent to an MOJ check if shortlisted and be prepared to disclose any previous convictions. • Ability to adapt and perform well in a fast-paced, high-volume environment. • Must have own reliable transport

Application Instructions; Please ensure your CV clearly reflects your relevant skills and experience, as this will form part of the shortlisting process. When applying, indicate your preferred store location (Raumanga, Whangarei, or Te Kamo).