Customer Service & Reservations Team Member

Guest experience: deliver, and maintain stand out service levels with warmth and professionalism. Booking guru: use your confidence with databases and your experience in booking management to make reservations and optimise our availability and inventory. Team support: be the “can do/will do” person resolving queries and delivering great customer solutions Attention to detail: ensure accuracy in all correspondence and contribute to maintaining our low error rate delivering great customer experiences Keep things running smoothly: ensure efficient daily workflow alongside colleagues, ensuring compliance with our policies SOPs and H&S requirements. Respond to the unexpected: be ready for the unplanned and flexibly adapt to daily changes and challenges; solving problems creatively and effectively in real-time, whilst ensuring scheduling and service levels remain consistent.

Tourism experience: experience in the tourism industry and customer service, ideally in another activity provider or similar environment. Reservations savvy: proven expertise in booking and inventory management Systems smart: comfortable with databases, reporting and Microsoft Office. Able to independently resolve small glitches and work with our IT Support on the bigger ones. Our reservations system is IBIS; so, if you are familiar with it that already, that is a big plus! Customer service star: you have a knack for tailoring experiences to make people smile. Team orientated: you take pride in your strong work ethic and actively contribute to a positive work environment. Fit and ready: on the go and on your feet all day at our standing desk, you are resilient and love the mental challenge and buzz of a busy tourist operation. Great communicator: a talent for connecting with others, showing empathy and adaptability in all levels of communication. Clear and succinct, whether engaging with the team, with industry partners or assisting customers who speak English as a second language. Composed & kind: clear thinker and problem solver who remains calm under pressure and can flexibly adapt and respond. Personable, with a warm and considerate approach to team and guest interactions.