Helpdesk Team Leader - Level 1 Operators

Job ID 22707208
Wellington, Lower Hutt
Full-time
Listed on 31 Jan 2025

About this job

Are you an experienced leader with a technical background? Do you have a passion for guiding teams and driving operational success? We are looking for a dynamic Helpdesk Team Leader to guide our Level 1 Operators, balancing leadership with hands-on technical expertise.

You will lead a team of Level 1 Helpdesk Operators, offering guidance, mentorship, and support. Your role involves ensuring the timely resolution of technical issues while maintaining high service standards. As an escalation point for complex technical problems, you will provide assistance with troubleshooting and implementing solutions. You will monitor team performance and workflows to ensure SLAs are met, driving continuous improvement. Collaborating with other departments to enhance processes and improve service delivery, you will foster a collaborative team culture that encourages professional growth and development.

Job Requirements

You should have proven experience in a helpdesk or technical support role,

Excellent communication skills are essential

Experience with ticketing systems and familiarity with the ITIL framework would be an advantage.

You should be capable of balancing hands-on technical expertise with the ability to manage and develop a team effectively.

Days of work
40 hours per week scheduled between 06:00am and 8:30pm. 5 days per week including weekends (40 hours per week)
Pay Details
$80K to $85K
Job Category
Computer Network Professionals
Career Level
Entry level (6 months - 2 years)
Driver Licence
Not Required
Pre-employment drug test required
No

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